1. Aligning KPIs with Organisational Goals
The importance of aligning global Key Performance Indicators (KPIs) with company objectives is paramount. CDOs emphasise the need for centralising key metrics to ensure consistency and accuracy across dashboards, thereby maintaining a single source of truth within the organisation. Engagement at the leadership level, particularly with C-level executives and their direct reports, is a key strategy to achieving this, as is collaborating with core teams to tailor central dashboards to their needs while embedding underlying data architecture and governance.
2. Balancing Standardisation with Customisation
Striking a balance between standardisation and customisation is essential. Seperate standard or business-as-usual metrics from ad-hoc projects. Ensure that resources are allocated efficiently and that special requests align with established business priorities.
3. Design Dashboards Collaboratively
Partnership in the design and user experience of dashboards is also critical. This collaboration helps improve both data and business literacy and secures buy-in from business users, thereby reducing resistance to new tools. By guiding users to understand the data they need and the decisions they make based on it, you can build trust and ease the transition from previous processes.
4. Empower Business Ownership
Empowering business users to take ownership of their dashboards is a common goal among CDOs. As well as, Many utilise data contracts to enable self-service within a controlled access framework. This approach allows users to create new dashboards using governed data while preventing the introduction of ungoverned data.
5. Use Roadmaps
CDOs recommend establishing roadmaps for dashboards to manage its lifecycle and meet evolving needs. Pace the introduction of new features to give existing functionality time to become embedded. Continue to design and implement new features in collaboration with business users.
6. Adopt Useage Metrics to Drive Engagement
Making tool usage a KPI can encourage adoption, but it’s important to recognise that different users will use the tool at varying frequencies. For central dashboards reporting on global KPIs, usage metrics can spur competitiveness among senior stakeholders.
7. Tailor Training to Diverse Skill Levels
Finally, adoption and self-service are supported by tailored training. Recognising the varied levels of data literacy among users, CDOs suggest a tiered training approach. This starts with basic data literacy for all and advances to more complex training for those building their own dashboards. Making training self-service and easily accessible allows users to learn at their own pace and encourages the formation of communities of practice for knowledge sharing. Incorporating user feedback into training initiatives is vital for their continual improvement and relevance.
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